CARS Column: Beneficial Add-Ons
For years, dealers have heard that the add-ons must actually add value because of the claims that the FTC have brought against dealers.
Constant Compliance Training (w/Sales and F&I Checklist)
Employees may resist mandated training, but ignoring the need for such consistent efforts, especially on compliance, can be costly.
Ensuring Proper Customs Clearance for Foreign Vehicles
While welcoming foreign vehicles can enhance a dealership’s offerings and meet the diverse needs of its customers, it is essential to ensure that each vehicle is properly cleared through customs before accepting them as trade-ins for sale.
Why Transparency is Name of the Game
Ensuring a transparent customer experience is the only way to ensure a future for your retail auto operation.
INTERVIEW: USED INVENTORY PRO RANDY BARONE
Randy Barone with our partner ACV Auctions discusses the top concerns, areas of confusion, and opportunities when it comes to finding, turning, and profiting from used vehicle inventory.
Identifying Deceptive Language in Your Certified Pre-Owned Vehicles Program
With the FTC hot on dealers’ heals, the FTC is looking for advertising that could appear deceptive.
Dealing with Damaged Customer Vehicles on Your Lot
It’s inevitable that a customer’s vehicle will be damaged or stolen from your lot at some point or another. How you handle the issue can make all the difference.
FAQ and More: The FTC CARS Rule
VADA partner ComplyAuto offers some pointers for complying with the upcoming FTC CARS Rule. Everything you need to know is right here.
Capitol Briefs, Week 9
Ticket prices get scrutiny as buy/sell bill nears finish line.
Keeping the momentum going
A Message from VADA President and CEO Don Hall March 2024 As the Virginia General Assembly session closes, I always pause to look at the strides we made this year, compounded with the legislative successes
Capitol Briefs, Week 8
Ticket prices get scrutiny as buy/sell bill nears finish line.
Capitol Briefs: Buy/Sell Bill Update
VADA’s Buy/Sell bills are close to the Governor’s desk. You can find other legislative updates here, too.
A Refresher Quiz for 2024
This Quiz is to refresh dealers on everyday scenarios that impact a dealership’s business. February 19, 2024 By Barrie Charapp Beaty Charapp & Weiss, LLP bbeaty@cwattorneys.com This Quiz is to refresh dealers on everyday scenarios
CARS Rule: Additional Advertising Requirements
Advertising is an easy target for the FTC. February 19, 2024 By Barrie Charapp Beaty Charapp & Weiss, LLP bbeaty@cwattorneys.com As we mention in the Refresher Quiz, advertising is an easy target for the FTC.
Will a Southwest Virginia auto dealer be West Virginia’s next Governor?
An interview with auto dealer Chris Miller, candidate for West Virginia governor. His dealer group owns a store in Southwest Virginia.
Our future means engaging in industry events
Why showing up as a dealer when the industry calls is so important.
Capitol Briefs, Week 5
Buy/Sell bills moving forward as safety inspection program gets discussion.
Capitol Briefs, Week 4
Buy/Sell bills moving forward as safety inspection program gets discussion.
Capitol Briefs 2024, Week 3
Here’s the latest from the frontlines of the Virginia General Assembly.
DMV update: More accountability, more online transactions, with eyes to the cloud
The Virginia DMV Commissioner spoke to dealers this week, offering his vision for the agency and an update on its operations.
