Allied Member Profile: Dealer Focus

Cost-effective inbound/outbound virtual service BDC

Dealer Focus is a VADA Allied Member. These are businesses with a product or service offering of interest to member dealers. If you are interested in becoming an Allied Member, contact Natalie Toler. Let’s hear from Dealer Focus about what they can do for your business:

By using cutting-edge technology and routing incoming service calls from your dealership automatically to the Dealer Focus’ platform, we ensure no calls go unanswered. Once transferred, Dealer Focus professionals answer your calls and schedule quality service appointments. We offer both inbound and outbound options including CSI calls, recall notice appointment scheduling, declined service calls, lost soul calls, and anything service-oriented you can think of – all resulting in additional service appointments, additional revenue, and minimized staffing for your dealership.

We at Dealer Focus are fully prepared to represent your dealership when you are open or closed and treat your customers as our own. Every call received or made is a potential sale no one can afford to miss.

  • By our answering your incoming service calls, your team can focus on the clients at hand, thus increasing revenue and CSI.
  • Scheduling to Dealer Focus increases your appointments by, on average, 8-12% — easily paying for your monthly investment while driving more dollars to your bottom line and increasing CSI.
  • We enter appointments directly into your scheduling system, thus into your DMS, delivering more happy customers with no effort from dealership personnel.
  • We continually review customer information: email addresses, phone numbers, etc., keeping your records up-to-date.
  • Our detailed monthly reports provide performance transparency showing the results of all our efforts.

Looking to sell more service without adding overhead to the workforce?

Dealer Focus now offers an online tailored-to-you service retailing platform to list, sell, and get paid immediately for future services. Open your digital door to the service lane and enable your customers to Buy Service Online™ from your dealership.

Our team is grateful to support VADA. If you’re interested in learning more about our services and customized solutions we offer for dealerships, please contact Marty Mathews, VP of Sales and former Virginia Dealer, at or call us at 518-328-4600.