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Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.

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Performance Evaluation Traps

December 23, 2013

This time of year, many organizations begin implementing a year-end performance evaluation process for employees.  Supervisors should understand that this is a critical responsibility, and they should be careful to avoid the following common traps that have the potential to taint their  evaluations of subordinates. Using stereotypes rather than first-hand observations (e.g., rating male employees

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Manufacturer Construction Deadlines

December 23, 2013

Any new car dealer who has gone through the process of building facility improvements to meet a manufacturer’s requirements knows about “that letter” – the agreement letter by which the factory magnanimously lets the dealer to spend its own money to meet the factory’s mandates. Typically, “that letter” is prepared by the factory’s office of

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Compliance Triage

December 23, 2013

Dictionary.com defines “triage” as “the determination of priorities for action in an emergency.” If you are a dealer who believes that you are facing more compliance challenges than ever, you are not alone. Many dealers today are overwhelmed by challenges because of new government mandates and actions. It is time to prioritize your obligations to

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Short Cuts March 2013

December 23, 2013

FTC Requests Public Comments on Used Car Rule Revisions On December 4, 2012, the FTC sought public comment on proposed changes to the Used Car Buyers Guide required by the Used Car Rule.  In effect since 1985 and last amended in 1995, the FTC has concluded that the Rule benefits consumers and will be retained.

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The Blind Leading the Sighted

December 23, 2013

What do you call it when people who know little about an industry insist on telling those who know a lot how the industry should operate? In the federal government, it is called “business as usual”, and it’s exactly what is going on with the Consumer Financial Protection Bureau’s efforts to regulate car dealer financing.

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Downpayments – Does your Policy match your Master Agreement Requirements?

December 23, 2013

If a customer must stretch to come up with a downpayment by using a credit card or a hold check, does that pose a risk for your dealership? Apparently more than many dealers realize. A dealer’s master agreement with a finance source contains numerous representations and warranties, including assurances about the downpayment. If a customer

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Selling a car on eBay

December 23, 2013

One of the primary concerns of dealers doing business on the internet should be where problems with a sale are resolved. Can the dealer be sued in some court in a faraway state where a customer claiming problems with the sale lives? Generally, courts around the country have split on this issue, some saying that

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Dealership Real Estate Lease In VA

December 23, 2013

Common law gave a landlord a lien to sell abandoned personal property left on rented or leased premises by a former tenant to cover unpaid rent or damages to the property. Over the years, states have enacted statutes codifying the lien and including limitations. In Virginia, the statutes apply the lien to the tenant’s personal

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Short Cuts

December 23, 2013

New I-9 Form Dealers know that their packages for new hires must include an I-9 Form to verify the identity and eligibility of employees hired. The supplies of forms that dealers have in inventory may not be up to date, however. The U.S. Citizenship and Immigration Services has revised Form I-9, and employers must begin

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