Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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A Message from Don Hall: May 2022
Thriving in Uncertainty by Putting the Customer First …Will we see you in Asheville? If not, why not? May 2022 Our annual convention is just a few weeks away. It is always a time to reflect on the past year, and the road ahead. At last year’s convention, dealers had already adapted to the realities
Looking for Advertising Problems?
May 2022 By Michael G. Charapp Charapp & Weiss LLP Heightened regulatory scrutiny has many dealers legitimately concerned about enforcement actions against them for advertising violations. Advertising motor vehicles is more regulated than advertising for any other consumer product. There are many advertising requirements to which a dealer must give attention. Federal and state enforcement
Federal Advertising Checklist
May 2022 By Michael G. Charapp Charapp & Weiss LLP This checklist is a companion to my article “Looking for Advertising Problems?” which details how dealers can avoid enforcement actions as advertising comes under increased scrutiny. Read the full article here. Truthfulness All claims and offers are truthful and not misleading (not false and
Used Vehicle Warranties
May 2022 By Michael G. Charapp Charapp & Weiss LLP Dealer personnel continue to believe that when a dealership sells a used vehicle with a dealer warranty, the FTC buyer’s guide may serve as the warranty document that the customer must receive. In fact, a customer who buys a used car with the dealer
New Cox Study: Higher Satisfaction When Using Digital Financing Tools
Our partners at Cox Automotive have been studying the car buyer financing journey to explore the steps of the process and measures consumers’ satisfaction with the overall vehicle financing process. Here’s the study. Here’s the press release. And here are the study’s five takeaways. Car buyers spend significant time on vehicle financing. Nearly all (87%)
A Message from Don Hall: April 2022
Keep your eye on the ball and build new relationships as industry uncertainty continues April 2022 This summer marks my 35th year serving the auto dealers of Virginia. And it’s been longer than that working in the industry. If there’s one thing I’ve learned, it’s this: Don’t take your eye off the ball. While demand
April Community Service Roundup
Our members’ spirit of giving back to their communities continues with donations to worthy causes, support for youth sports, and other philanthropic pursuits. Before we detail the latest list of dealership good deeds, we know there are plenty more out there that should also be highlighted. If you know of any charitable work a dealer