Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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A Message from Don Hall
If I had a crystal ball this time last year, and was looking at what 2020 would hold, I never would have believed the year we just experienced. Without question, the novel coronavirus had a tremendous impact on dealerships across the Commonwealth. New state and federal directives put unyielding and constantly evolving restrictions on how
Staff Profile: John Anderson
This is one in a series of profiles of VADA and Integrum Advisors team members. With these profiles, we ask them to share a story – funny, touching, insightful, or meaningful. Here’s John Anderson, our IT director. In the mid-1990s, friends gave John Anderson’s family a used laptop for him and his siblings. He recalls
Emerging from the Pandemic: Personnel Development
Every dealer understands the demands of today’s workforce have changed. The pandemic caused unprecedented personnel challenge. You have been working hard to keep your dealership staffed, both by satisfying the expectations of existing employees and recruiting new ones. More than ever, employees expect to work in a professional atmosphere. They want to know what is
Feds: Bi-weekly Payment Plans Do Not Save Consumers Money
The Consumer Financial Protection Bureau just announced a consent order with a company that offers bi-weekly payment programs for dealership customers who finance their vehicle purchases. The company sold their plans through dealers with the claim that consumers would save money on their auto financing. The CFPB charged those statements were deceptive because the fees
Get Consent to Congratulate Customers
Many dealers use social media postings to congratulate customers. It is an excellent customer relations tool with satisfied buyers and a subtle way to market by letting their friends or neighbors know they were satisfied purchasing a vehicle from you. Social media posts can range from simple congratulations to buyers about vehicles they purchased to
When Your First Reaction Is to Call the Police…
There may be lots of reasons to call the police because of a missing vehicle. A thief stealing it from your lot or an identify thief defrauding you into delivering it are clear examples of when you should report the matter to authorities. When a customer is uncooperative over a spot delivery gone bad, however,
Cox Automotive November 2020 Industry Update
Our partners at Cox Automotive have released a November 2020 Industry Update. View/Download by clicking the image. Highlights include: October total new vehicle sales were up 0.9% year-over-year with one more selling day compared to October 2019. With those volumes, the October seasonally adjusted annual rate (SAAR) was 16.2 million, a 4% decrease from last