Newsletter + Article Archives

Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.

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Federal Advertising Checklist

May 18, 2022

May 2022 By Michael G. CharappCharapp & Weiss LLP   This checklist is a companion to my article “Looking for Advertising Problems?” which details how dealers can avoid enforcement actions as advertising comes under increased scrutiny. Read the full article here. Truthfulness All claims and offers are truthful and not misleading (not false and not

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Used Vehicle Warranties

May 18, 2022

May 2022 By Michael G. Charapp Charapp & Weiss LLP   Dealer personnel continue to believe that when a dealership sells a used vehicle with a dealer warranty, the FTC buyer’s guide may serve as the warranty document that the customer must receive. In fact, a customer who buys a used car with the dealer

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New Cox Study: Higher Satisfaction When Using Digital Financing Tools

April 27, 2022

Our partners at Cox Automotive have been studying the car buyer financing journey to explore the steps of the process and measures consumers’ satisfaction with the overall vehicle financing process. Here’s the study. Here’s the press release. And here are the study’s five takeaways. Car buyers spend significant time on vehicle financing. Nearly all (87%)

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Dealer Group settles with FTC for $10 million

April 21, 2022

April 2022 By Michael G. Charapp Charapp & Weiss LLP A multi-state franchised dealer group recently settled a federal lawsuit with the FTC and the state of Illinois for $10 million. The FTC and Illinois charged that the group sold vehicles using unfair and deceptive practices. The most serious charges, however, involved alleged improper sales

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Protect your business and THE business

April 21, 2022

April 2022 By Michael G. CharappCharapp & Weiss LLP Dealers today find themselves with increased responsibilities. Historically, they have taken care to protect their own businesses from lawsuits that can lead to crippling losses. Today, they find they must also protect THE business – selling new vehicles via the franchise model. Many in the public,

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A Message from Don Hall: April 2022

April 21, 2022

Keep your eye on the ball and build new relationships as industry uncertainty continues April 2022 This summer marks my 35th year serving the auto dealers of Virginia. And it’s been longer than that working in the industry. If there’s one thing I’ve learned, it’s this: Don’t take your eye off the ball. While demand

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Rick HendrickChevroletSponsor

April Community Service Roundup

April 19, 2022

Our members’ spirit of giving back to their communities continues with donations to worthy causes, support for youth sports, and other philanthropic pursuits. Before we detail the latest list of dealership good deeds, we know there are plenty more out there that should also be highlighted. If you know of any charitable work a dealer

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Best Practices Quiz

March 24, 2022

March 2022 By Michael G. Charapp Charapp & Weiss LLP In the last six months, we have reported on best practices you should adopt for your dealership operations. This quiz tests how carefully you have given attention to the suggestions. 1. You have received a letter from your franchisor that your sales performance is substandard

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It is Time to Review Your Employment Arbitration Agreements

March 24, 2022

March 2022 By Michael G. CharappCharapp & Weiss LLP Whether to use a pre-dispute arbitration agreement for employment issues is a choice for each dealer to make. If you have chosen to use such an agreement, it is time to review it. In October 2018, we wrote an article titled The #MeToo Movement and Workplace

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