Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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Retaking a Spotted Vehicle
You spot delivered a vehicle expecting to assign the contract to a finance source. Unfortunately, the finance source declined the assignment because the customer misstated monthly income, you could not
Purchaser’s On-Line Systems Filing Fee
We have recently received questions concerning the fee that dealers charge their customer for on-line titling and registration. A little refresher information seems in order. But first a little review
Myths: Supplier Contracts
We write regularly about myths in the car business – things people think are true but are not. Unfortunately, some myths are potentially damaging, and that is as true for
NHTSA’s Recall Information Site
The National Highway Traffic Safety Administration has implemented a free internet search tool (www.safercar.gov) to determine whether vehicles have been recalled but not repaired. The recall information through the VIN
Joint Employer Liability: What it Means for Auto Dealers and Their Franchisors
This summer, the general counsel of the National Labor Relations Board (NLRB) sent shockwaves through the boardrooms of franchisors. The NLRB’s head lawyer issued a memorandum on 180 pending unfair
Right of First Refusal and Buyer’s Expenses
Dealer sales and service agreements of all major franchisors provide for a right of first refusal (“ROFR”) for the factory when a dealer contracts to sell the dealership. Virginia law
NLRB: Be Careful When Disciplining Employees for “Disloyalty”
The National Labor Relations Board has been critical of policies and personnel practices that lead to disciplinary actions against employees for criticizing employment conditions. According to the NLRB, an employer
The AAA’s Consumer Clause Registry
As of September 1, 2014, The American Arbitration Association (AAA) requires any business that provides for or intends to provide for the AAA to administer its consumer arbitrations to register
FTC Buyers Guide: How Well Do You Know the Requirements?
The FTC buyers guide has been around for so long that many dealers take for granted that their personnel understand the requirements. That can be a costly mistake. Like the