Newsletter + Article Archives

Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.

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Address the Causes of Personnel Claims

April 27, 2017

In the last decade, the obligations of human resource professionals – those in charge of employee issues – have mushroomed. Your dealership probably has coped with this by assigning office

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The Revised FTC Used Car Rule is Now in Effect

April 27, 2017

At the end of last year, we alerted you to the FTC’s revision to the Used Car Rule. The revised Rule does not change the circumstances and method for display

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CFPB Wins a Battle, But Will it Win the War?

March 30, 2017

At the end of 2016, we wrote about an October 2016 decision by the United States Court of Appeals for the District of Columbia Circuit.  It found that the Consumer

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Spot Delivery Quiz Answers

March 30, 2017

False. Under common law, once the dealer and the customer sign an agreement for sale of a vehicle, including a retail installment sale contract or a lease, the transaction is

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Spot Delivery – A Quick Quiz

March 30, 2017

Spot delivery continues to be a hot button for federal and state regulators and particularly plaintiffs’ lawyers. To support their opposition, they have labeled all spot deliveries as “yo-yo sales”. 

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Labor Law Developments

February 27, 2017

Supreme Court to Hear Employment Class Action Waiver Dispute As we have previously reported, there is a split in the federal appellate circuits on the validity of arbitration provisions with

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Marketing Through Calls and Texts

February 27, 2017

Recently, you got a pre-recorded call to your cell phone from Amarillo, Texas trying to sell you an extended service agreement for your vehicle. You also received a text message

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Make Sure You Use Only Licensed Software

February 27, 2017

You buy a piece of software to test it. You like it. You believe your employees will find it useful and will aid in their productivity. You take the software

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17 Thoughts for 2017

January 25, 2017

Do you think 2016 was a tumultuous year? For car dealers, 2017 will make that look tranquil. Franchisors are threatening to evolve from vehicle manufacturers to mobility and technology companies,

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