Newsletter + Article Archives

Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.

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Controlled Change

August 23, 2017

Among the tech crowd, disruption is a magic word. It creates an opportunity.  The techies favor disruption because they are the ones that hope to profit from it.  If they

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Arbitration Update

August 23, 2017

We have advised you that the Consumer Financial Protection Bureau has issued a final regulation that bans class action waivers in predispute arbitration agreements used by finance institutions under its

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Used Car Buyers Guide: Dealer Warranty Means Just That

July 26, 2017

We have written extensively about the revised FTC Used Car Rule. The revised rule went into effect January 27, 2017. It prescribes use of a revised buyers guide, although dealers

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CFPB Issues Final Rule Banning Class Action Waivers in Arbitration

July 26, 2017

On Monday, July 10, 2017, the Consumer Financial Protection Bureau released its final Rule to Ban Class Action Waivers in Predispute Arbitration Provisions.   The Rule is the result of a

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So You Think You Know: Answers

May 31, 2017

False. As long as you only advertise the rate using the term “annual percentage rate” or “APR”, you comply with the Truth in Lending Act. The advertising of annual percentage

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So You Think You Know?

May 31, 2017

Occasionally, we discuss car business things that “everybody knows”. But are they true? Here is a quiz on issues that we hear from dealership personnel “everybody knows”. True or False.

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FTC Bears its Teeth

April 27, 2017

For several years, we have been reminding you that the Federal Trade Commission is a federal agency about which dealers should be particularly concerned. When the Dodd Frank financial reform

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Address the Causes of Personnel Claims

April 27, 2017

In the last decade, the obligations of human resource professionals – those in charge of employee issues – have mushroomed. Your dealership probably has coped with this by assigning office

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The Revised FTC Used Car Rule is Now in Effect

April 27, 2017

At the end of last year, we alerted you to the FTC’s revision to the Used Car Rule. The revised Rule does not change the circumstances and method for display

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