Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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Arbitration Update
We have advised you that the Consumer Financial Protection Bureau has issued a final regulation that bans class action waivers in predispute arbitration agreements used by finance institutions under its
CFPB Issues Final Rule Banning Class Action Waivers in Arbitration
On Monday, July 10, 2017, the Consumer Financial Protection Bureau released its final Rule to Ban Class Action Waivers in Predispute Arbitration Provisions. The Rule is the result of a
Used Car Buyers Guide: Dealer Warranty Means Just That
We have written extensively about the revised FTC Used Car Rule. The revised rule went into effect January 27, 2017. It prescribes use of a revised buyers guide, although dealers
So You Think You Know: Answers
False. As long as you only advertise the rate using the term “annual percentage rate” or “APR”, you comply with the Truth in Lending Act. The advertising of annual percentage
So You Think You Know?
Occasionally, we discuss car business things that “everybody knows”. But are they true? Here is a quiz on issues that we hear from dealership personnel “everybody knows”. True or False.
FTC Bears its Teeth
For several years, we have been reminding you that the Federal Trade Commission is a federal agency about which dealers should be particularly concerned. When the Dodd Frank financial reform
Address the Causes of Personnel Claims
In the last decade, the obligations of human resource professionals – those in charge of employee issues – have mushroomed. Your dealership probably has coped with this by assigning office
The Revised FTC Used Car Rule is Now in Effect
At the end of last year, we alerted you to the FTC’s revision to the Used Car Rule. The revised Rule does not change the circumstances and method for display
Spot Delivery Quiz Answers
False. Under common law, once the dealer and the customer sign an agreement for sale of a vehicle, including a retail installment sale contract or a lease, the transaction is