Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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Dealing With False Online Reviews
Dealers know better than anyone that consumers increasingly rely on information found online, whether true or not. Bad online reviews hurt. So what can you do about bad reviews you
Be Careful with Claimant’s Attorneys
We have written about myths in the car business – widely-held misbeliefs of dealership personnel about the law. Lawyers representing employees or customers in disputes with dealers have their own
Adopt a Fair Credit Compliance Policy
It has been nearly a year since the Consumer Financial Protection Bureau issued its March 2013 bulletin that created an F&I firestorm. It put the financial institutions under CFPB jurisdiction
Compliance: Who is in charge?
Who is in charge of compliance at your dealership? It’s likely that there is a person in overall charge, in charge of sales, in charge of service, in charge of
14 for ’14
2013 was a solid year for car dealers. Buyer demand is returning. Factories are producing vehicles customers want. Credit and leasing terms facilitate sales. Barring some unforeseen problems, the strong
FCC Makes Important Changes to TCPA Rules
Congress enacted the Telephone Consumer Protection Act in 1991. The law was designed to restrict the activities of telemarketers in making unsolicited calls. The law provides the right for call
Three Little-Known Factoids that TEAM VADA Members Need to Know…
What you don’t know can hurt you! In the car business ignorance is not bliss! Not knowing and benefitting from the challenges and troubles of your brother and sister auto
OSHA’s Top 10 Violations List for 2011
Attention Dealers!! OSHA recently announced its top 10 most frequently cited violations in America’s workplaces. Every year, OSHA compiles injury information from businesses across the country to identify injury trends,
12 for ’12
2011 was a better year for car dealers, and dealers hope that business will improve in 2012. Despite continuing weakness in the general economy, customers are making their way to