Are you being compensated by your factory when you must ground new vehicles because of recalls? The National Highway Traffic Safety Act requires a manufacturer or distributor of a new
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Supplier Agreements – Indemnity Provisions
From time to time, we like to cover critical issues in supplier agreements to which a dealer should give attention. This month we will cover indemnity provisions. What is an
Physical Protection of Your Dealership Data
Whenever a factory repurchases a dealer’s franchise, it always wants a computer readable copy of the dealer’s customer information. Dealers often ask why, since the factory already has information on
Manufacturer’s Audit Completed: Now What Do You Do?
Your dealership has just been though an audit by your franchisor. You and your team sat with the auditor, you received a recap of the findings, and the amount of
Seal Your Information Leaks
There are a lot of marketers out there claiming that they perform magic. There is no end to those who claim to have a secret formula to get customers to
Bank Fees: They’re Not Just for Consumers Anymore
There has been a great deal of publicity concerning fees that financial institutions have sought to impose as a result of new laws such as the Dodd Frank financial reform
Once Again, Know Your Customer
The Federal Trade Commission’s Red Flags Rule requires a dealer to know its customer in a credit transaction. For a number of reasons, it is important that a dealer know
Employment Laws Every Manager Should Know – Part 1
This is the first of a two-part series dealing with federal employment laws. It is critical that employers comply with these regulations to provide fair treatment to employees and to
Backdating is Often a Management Issue
There has been a substantial amount of publicity recently concerning backdating retail installment sale contracts. The practice can lead to serious problems. The problem can arise when a dealership spot
Census Results May Affect Your RMA
The results of the 2010 federal census are finally making their way into some manufacturers’ relevant market area descriptions for dealers. This could impact the measurement of your sales efficiency.