The Consumer Financial Protection Bureau just announced a consent order with a company that offers bi-weekly payment programs for dealership customers who finance their vehicle purchases. The company sold their
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When Your First Reaction Is to Call the Police…
There may be lots of reasons to call the police because of a missing vehicle. A thief stealing it from your lot or an identify thief defrauding you into delivering
Staff Profile: John Anderson
This is one in a series of profiles of VADA and Integrum Advisors team members. With these profiles, we ask them to share a story – funny, touching, insightful, or
What the Governor’s amended executive orders mean for Virginia dealerships
On Friday (Nov. 13), Gov. Ralph Northam announced amendments to Executive Orders 63 and 67, which lay out the state’s face mask mandate plus health restrictions on businesses and individuals
Phone Down! It’s the Law!
Effective January 1, 2021, it will be illegal to hold a handheld personal communications device (i.e.- a smartphone, flip phone, or tablet) while operating a moving motor vehicle in Virginia.
Automotive Intelligence Serves up Engaged Customers
Consumers increasingly are going online to start their journey in buying a new car. But is your dealership positioned to harness that information and the digital breadcrumbs they leave behind
Operating in the Cyber World
Even before the pandemic, dealers were moving into the cyber world. It was simply a response to how customers were changing their shopping habits. Once the pandemic hit, dealer operations
Inflexible Supplier Contracts
At the beginning of the pandemic, dealers worked hard to reduce expenses. One strategy was to terminate or renegotiate supplier contracts. Unfortunately, once they reviewed the contracts, dealers saw that
Franchise Lessons from the Pandemic
Franchisors had their own challenges in dealing with the pandemic. The most notable problems were production slowdowns and stoppages that led to product shortages that dealers have been and are
TIME AND ALLY FINANCIAL HONOR CHESAPEAKE DEALER
Banister is one of a select group of 40 dealer nominees from across the country who will be honored at the 104th annual National Automobile Dealers Association (NADA) Show being held virtually