If I had a crystal ball this time last year, and was looking at what 2020 would hold, I never would have believed the year we just experienced. Without question,
newsletter
Get Consent to Congratulate Customers
Many dealers use social media postings to congratulate customers. It is an excellent customer relations tool with satisfied buyers and a subtle way to market by letting their friends or
Emerging from the Pandemic: Personnel Development
Every dealer understands the demands of today’s workforce have changed. The pandemic caused unprecedented personnel challenge. You have been working hard to keep your dealership staffed, both by satisfying the
Feds: Bi-weekly Payment Plans Do Not Save Consumers Money
The Consumer Financial Protection Bureau just announced a consent order with a company that offers bi-weekly payment programs for dealership customers who finance their vehicle purchases. The company sold their
When Your First Reaction Is to Call the Police…
There may be lots of reasons to call the police because of a missing vehicle. A thief stealing it from your lot or an identify thief defrauding you into delivering
Staff Profile: John Anderson
This is one in a series of profiles of VADA and Integrum Advisors team members. With these profiles, we ask them to share a story – funny, touching, insightful, or
What the Governor’s amended executive orders mean for Virginia dealerships
On Friday (Nov. 13), Gov. Ralph Northam announced amendments to Executive Orders 63 and 67, which lay out the state’s face mask mandate plus health restrictions on businesses and individuals
Phone Down! It’s the Law!
Effective January 1, 2021, it will be illegal to hold a handheld personal communications device (i.e.- a smartphone, flip phone, or tablet) while operating a moving motor vehicle in Virginia.
Automotive Intelligence Serves up Engaged Customers
Consumers increasingly are going online to start their journey in buying a new car. But is your dealership positioned to harness that information and the digital breadcrumbs they leave behind
Operating in the Cyber World
Even before the pandemic, dealers were moving into the cyber world. It was simply a response to how customers were changing their shopping habits. Once the pandemic hit, dealer operations