Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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New Information from the FTC on the Used Car Rule
In September, the FTC issued a set of questions and answers about the revised Used Car Rule. The Q&A highlights some issues that dealers should understand.OEM Warranty DisclosureIs your franchisor
Beware Flood Damaged Vehicles
The disaster in Texas and Florida understandably consumed the news media recently. In many shots of the devastation, one can see cars, trucks, and buses partially or fully submerged in
New GM Policy and Why it is Important for All Dealers
General Motors has ignited a furor among its dealers with two bulletins issued August 10, 2017. Bulletin 17-12 pertains to use of non-GM parts and accessories and vehicle service contracts,
Controlled Change
Among the tech crowd, disruption is a magic word. It creates an opportunity. The techies favor disruption because they are the ones that hope to profit from it. If they
Arbitration Update
We have advised you that the Consumer Financial Protection Bureau has issued a final regulation that bans class action waivers in predispute arbitration agreements used by finance institutions under its
CFPB Issues Final Rule Banning Class Action Waivers in Arbitration
On Monday, July 10, 2017, the Consumer Financial Protection Bureau released its final Rule to Ban Class Action Waivers in Predispute Arbitration Provisions. The Rule is the result of a
Used Car Buyers Guide: Dealer Warranty Means Just That
We have written extensively about the revised FTC Used Car Rule. The revised rule went into effect January 27, 2017. It prescribes use of a revised buyers guide, although dealers
So You Think You Know: Answers
False. As long as you only advertise the rate using the term “annual percentage rate” or “APR”, you comply with the Truth in Lending Act. The advertising of annual percentage
So You Think You Know?
Occasionally, we discuss car business things that “everybody knows”. But are they true? Here is a quiz on issues that we hear from dealership personnel “everybody knows”. True or False.