There has been a substantial amount of publicity recently concerning backdating retail installment sale contracts. The practice can lead to serious problems. The problem can arise when a dealership spot
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Census Results May Affect Your RMA
The results of the 2010 federal census are finally making their way into some manufacturers’ relevant market area descriptions for dealers. This could impact the measurement of your sales efficiency.
FTC to Dealers: “Pay Us a Penalty No Matter How Much You Owe”
You’ve seen (and maybe even used) ads claiming that a dealer will pay off customers’ trades no matter how much they owe. The Federal Trade Commission has announced consent agreements
Generation Gap May Cause Workplace Conflicts
We as know, distinct differences often exist in the values held by members of a one generation compared to the values of a different generation. Individuals experiencing the great depression
Healthcare Costs for American Families Jump in 2012
Healthcare costs for a family of four will exceed $20,000 annually in 2012 for the first time, as reported by Milliman Medical Index (MMI). This is a 6.9% increase over
Hiring Winning Talent
In its most simple definition, talent is any individual who has the capability to make a significant difference to the current and future performance of the organization. It is no
Franchise Law: It’s Never too Early to Derail Termination
The best strategy for protecting against a franchise termination is to aggressively make your case when you get the first factory letter critical of your performance. If you wait until
Protect Your Right to Spot Deliver
Have you noticed the upsurge in publicity concerning so-called “yo-yo sales”? About how oppressive and damaging they are for consumers? Do you think it’s a sign that these problems are
Avoid Fair Debt Collection Practices Act Liability
The federal Fair Debt Collection Practices Act is a powerful weapon for a consumer who feels abused by a debt collection agency. The Act contains detailed provisions prohibiting collectors from
Third Party Harassment
A sales assistant goes into the office of the dealership’s general manager. She claims she is being sexually harassed by one of the outside vehicle wholesalers with whom the company