Two Toyota dealers in overlapping markets have been involved in overly aggressive competition that has led to lawsuits, and their activities provide lessons for all dealers. One of the cases
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Performance Evaluation Traps
This time of year, many organizations begin implementing a year-end performance evaluation process for employees. Supervisors should understand that this is a critical responsibility, and they should be careful to
FCC Makes Important Changes to TCPA Rules
Congress enacted the Telephone Consumer Protection Act in 1991. The law was designed to restrict the activities of telemarketers in making unsolicited calls. The law provides the right for call
Compliance: Who is in charge?
Who is in charge of compliance at your dealership? It’s likely that there is a person in overall charge, in charge of sales, in charge of service, in charge of
14 for ’14
2013 was a solid year for car dealers. Buyer demand is returning. Factories are producing vehicles customers want. Credit and leasing terms facilitate sales. Barring some unforeseen problems, the strong
Adopt a Fair Credit Compliance Policy
It has been nearly a year since the Consumer Financial Protection Bureau issued its March 2013 bulletin that created an F&I firestorm. It put the financial institutions under CFPB jurisdiction
Be Careful with Claimant’s Attorneys
We have written about myths in the car business – widely-held misbeliefs of dealership personnel about the law. Lawyers representing employees or customers in disputes with dealers have their own
Dealing With False Online Reviews
Dealers know better than anyone that consumers increasingly rely on information found online, whether true or not. Bad online reviews hurt. So what can you do about bad reviews you
FTC Advertising Offensive Continues
In January 2014, the Federal Trade Commission stepped up its recent, ongoing regulation of car dealer advertising and announced consent orders with nine dealers. Showing the agency’s nationwide reach, the
Third Party Lead Providers
Dealers have given necessary attention to Tesla’s attack on state franchising and licensing laws. That is not the only threat to their business model that dealers face. Under the radar,