Don Hall’s Monthly Columns

In today’s business climate, leading by example is more important than ever. Strong leadership inspires teams, setting the tone for success and resilience.

Tariff uncertainty presents challenges, but I see us adapting with characteristic resilience. We’re guiding customers and will navigate these unpredictable times, just as we always have.

Initially a curiosity, AI’s impact on automotive retail is now undeniable. From AI-powered customer chatbots providing 24/7 service to DealCheck AI automating compliance, this technology is boosting efficiency and empowering dealership teams.

As CEO of VADA, I’m often asked about processing fees. Here’s a look at why these fees are essential for transparency, protecting consumer data, and maintaining a competitive free market.

This Thanksgiving, I’m reflecting on the power of gratitude for our families, teams, and customers. I also address Virginia’s recent election results, our constructive path forward with Governor-elect Spanberger, and our unwavering mission to protect dealers in this new political landscape.

This month, I went back to the classroom at the NADA Academy to dive deep into a critical, yet often overlooked, area of the dealership: the parts department. After more than 40 years in this business, it was a humbling reminder that there’s always more to learn.

Proposed 25% auto tariffs threaten to significantly increase vehicle prices, creating challenges for dealers and consumers alike. Despite the uncertainty, the industry is preparing, drawing on a long history of resilience to navigate economic shifts.

‘When you stop learning, you stop leading.’ That’s a truth I reaffirmed at a recent industry gathering, where I was reminded that continuous growth is essential, no matter where you are in your career. I challenge you to seek opportunities to learn from diverse perspectives and push beyond your comfort zone, because staying stagnant is a recipe for irrelevance.