This Thanksgiving, I’m reflecting on the power of gratitude for our families, teams, and customers. I also address Virginia’s recent election results, our constructive path forward with Governor-elect Spanberger, and our unwavering mission to protect dealers in this new political landscape.
Don Hall’s Monthly Columns
Here, find a collection of VADA President and CEO Don Hall’s timely and relevant analysis on the auto industry in Virginia.
Why service is the largest single influence on the public’s perception of your dealership
Customers judge a dealership more by its service department than its showroom. While many focus on sales, fixed ops is the most profitable area of a store and the single largest influence on public perception.
Investing in education: the overlooked power of the parts department
This month, I went back to the classroom at the NADA Academy to dive deep into a critical, yet often overlooked, area of the dealership: the parts department. After more than 40 years in this business, it was a humbling reminder that there’s always more to learn.
Tariffs or otherwise, we’ve been down this road before
Proposed 25% auto tariffs threaten to significantly increase vehicle prices, creating challenges for dealers and consumers alike. Despite the uncertainty, the industry is preparing, drawing on a long history of resilience to navigate economic shifts.
When You Stop Learning, You Stop Leading
‘When you stop learning, you stop leading.’ That’s a truth I reaffirmed at a recent industry gathering, where I was reminded that continuous growth is essential, no matter where you are in your career. I challenge you to seek opportunities to learn from diverse perspectives and push beyond your comfort zone, because staying stagnant is a recipe for irrelevance.
What’s in a name?
In today’s business climate, leading by example is more important than ever. Strong leadership inspires teams, setting the tone for success and resilience.
Community Colleges: the key to automotive’s workforce challenges
VADA’s Don Hall joined officials from Virginia’s community college system on a bus tour of community colleges in Tennessee. Here’s what they saw.
Let’s put in the work to improve the customer experience
Approaching the holidays, Don Hall takes a look at the year that was — and the one to come.
A season of reflection as we pave the way for franchise system evolution in 2025
Approaching the holidays, Don Hall takes a look at the year that was — and the one to come.
Transparency and Talent on the Minds of Automotive Association Leaders
Don Hall spent a few days with his counterparts this month in North Carolina. Here’s what they talked about.