In today’s business climate, leading by example is more important than ever. Strong leadership inspires teams, setting the tone for success and resilience.
Don Hall’s Monthly Columns
Here, find a collection of VADA President and CEO Don Hall’s timely and relevant analysis on the auto industry in Virginia.
Selling Cars, Trucks, and Optimism no matter what
Tariff uncertainty presents challenges, but I see us adapting with characteristic resilience. We’re guiding customers and will navigate these unpredictable times, just as we always have.
What was once fun and games is bottom-line gains: The growing role of AI in dealerships
Initially a curiosity, AI’s impact on automotive retail is now undeniable. From AI-powered customer chatbots providing 24/7 service to DealCheck AI automating compliance, this technology is boosting efficiency and empowering dealership teams.
A word on Virginia’s auto dealer processing fees
As CEO of VADA, I’m often asked about processing fees. Here’s a look at why these fees are essential for transparency, protecting consumer data, and maintaining a competitive free market.
Standing up for our franchise system in 2026
January in Richmond is always a blend of tradition, new beginnings, and hard work.
China, competition, and the long game
China is the world’s second largest economy, and is hellbent on becoming No. 1. We can compete and win — but only if we do it the American way.
A year of results and future-readiness for Virginia’s auto dealers
A look back at a string of successes and support for the franchise system in 2025.
Seasons of gratitude and transition in Virginia
This Thanksgiving, I’m reflecting on the power of gratitude for our families, teams, and customers. I also address Virginia’s recent election results, our constructive path forward with Governor-elect Spanberger, and our unwavering mission to protect dealers in this new political landscape.
Why service is the largest single influence on the public’s perception of your dealership
Customers judge a dealership more by its service department than its showroom. While many focus on sales, fixed ops is the most profitable area of a store and the single largest influence on public perception.
Investing in education: the overlooked power of the parts department
This month, I went back to the classroom at the NADA Academy to dive deep into a critical, yet often overlooked, area of the dealership: the parts department. After more than 40 years in this business, it was a humbling reminder that there’s always more to learn.