Elevate Your Service Drive

Your service writers are the frontline of your dealership’s fixed operations. Empower them with the tools they need to maximize every customer interaction, boost retention, and drive ultimate profitability. Join us for an intensive, high-impact one-day Service Writer Training presented by our sponsors at Brown & Brown Dealer Services.

Note: To minimize disruption to your service drive scheduling, this exact same one-day curriculum is being offered on two separate dates. Send half your team on Tuesday, and the other half on Wednesday!

What Attendees Will Learn

This jam-packed day covers the entire customer lifecycle—from the first phone call to the final vehicle delivery. Key topics include:

• Advanced phone skills
• Turning the price shopper into an appointment
• Proper appointment setting & expectations
• The write-up process
• Navigating generational differences
• Building instant rapport & value
• Soft up-selling techniques
• Presenting scheduled maintenance
• Selling found work
• Proper use of Multi-Point Inspections (MPI)
• Mastering objection handling
• Closing the sale

Register Now

Select your preferred date using the form below. Please note: You must submit a separate registration form for each individual attendee.