Rising to Today’s Challenges

For more than a century, franchised auto dealerships have met various challenges to serve the transportation needs of their communities. One of the current challenges for franchised dealers everywhere is to operate businesses amidst economic uncertainty and in compliance with applicable state and federal government directives.

Thankfully, once again, dealers are rising to the occasion – and others are noticing.

Great Work Is Happening

• Bill Talley Ford created a YouTube video that shows customers everything they need to know about contact-less service. The team is also building and installing Plexiglas shields to serve as a protective barrier in the F&I areas.
• In a segment entitled “Car Dealerships Are Getting Creative to Stay Open,” NBC4 Washington captures some of the enhanced sanitization, social distancing, and customer service measures Alexandria Hyundai is undertaking to safely provide vehicles and service to consumers. The video cuts off toward the end but is available on the news station’s website.
• According to Edmunds, one customer had this to say about Haley Toyota in Roanoke: "Great as always, even with everything going on. I appreciate Haley Toyota keeping service open and making sure everything is sanitary."
• Another said this about Mechanicsville Toyota: “Been taking my '11 Toyota Camry there ever since purchase. Was extremely impressed with their measures concerning the COVID-19 pandemic.”
• Umansky Auto Group is offering $250 to a customer’s favorite restaurant for each car sold.
• CBT News’ Jim Fitzpatrick interviewed Bob Farlow, General Manager of McGeorge Toyota, to discuss the various measures the dealership is taking with respect to employees, customers, and the Greater Richmond community throughout this pandemic. Click here to watch the full interview.

And we know others across Virginia are doing all they can to assist their neighbors, friends, and the general public. Email us to share your good news. Keep up the good work!