Everything You Need to Know to Be a Successful and Competitive Automotive Dealer in Virginia.
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CARS Column: Beneficial Add-Ons
For years, dealers have heard that the add-ons must actually add value because of the claims that the FTC have brought against dealers.
Constant Compliance Training (w/Sales and F&I Checklist)
Employees may resist mandated training, but ignoring the need for such consistent efforts, especially on compliance, can be costly.
Ensuring Proper Customs Clearance for Foreign Vehicles
While welcoming foreign vehicles can enhance a dealership’s offerings and meet the diverse needs of its customers, it is essential to ensure that each vehicle is properly cleared through customs before accepting them as trade-ins for sale.
Why Transparency is Name of the Game
Ensuring a transparent customer experience is the only way to ensure a future for your retail auto operation.
INTERVIEW: USED INVENTORY PRO RANDY BARONE
Randy Barone with our partner ACV Auctions discusses the top concerns, areas of confusion, and opportunities when it comes to finding, turning, and profiting from used vehicle inventory.
Identifying Deceptive Language in Your Certified Pre-Owned Vehicles Program
With the FTC hot on dealers’ heals, the FTC is looking for advertising that could appear deceptive.
Dealing with Damaged Customer Vehicles on Your Lot
It’s inevitable that a customer’s vehicle will be damaged or stolen from your lot at some point or another. How you handle the issue can make all the difference.
FAQ and More: The FTC CARS Rule
VADA partner ComplyAuto offers some pointers for complying with the upcoming FTC CARS Rule. Everything you need to know is right here.
Capitol Briefs, Week 9
Ticket prices get scrutiny as buy/sell bill nears finish line.